Testimonials
Submit Your TestimonialThis tile is beautiful. Now let me tell you that the “pattern” is not cut to the specifics that are listed. Our tile installer had to cut so many individual tiles. I called and left messages twice with customer service and received no reply. Also, many of the large tiles in the pattern arrived broken making the “pattern” obsolete. Because we did not open every single box upon receipt there was no recourse. We ended up having to re-order numerous other boxes and pay an additional price for it any shipping fee. Had the original order worked out as it was supposed to we would have come out ahead. As it was we could have ordered the tile locally and saved ourselves time and money.July 29, 2026
I appreciate the promptness on finding and getting the extra box of tile needed to finish the project. Not always the case when ordering online. Thanks againJuly 10, 2026
Great experience everything went very smooth and I was worried about the product matching what I already bought but it matched perfectly.April 6, 2026
Your customer service was exceptional- your prices and delivery were spot on. I'm so glad we found you online! Thank you... our project turned out amazing and we are so happy with it!January 11, 2026
I was very happy with the delivery and quality of the tile planks ordered from Tilesbay. MSI directly delivered the product on two pallets, using a forklift to put them in the garage.November 3, 2025
My rep, Dan Byers, kept in touch with me throughout the whole process which I did not expect from an online inquiry and purchase. I’m thrilled with my backsplash!October 2, 2025
Outstanding customer service! Very professional and quick replies to all my questions. Product arrived well packed and received exactly as promised!October 2, 2025
excellent company I got a great price my tile came on tile I love the product I will be buying from this company againOctober 2, 2025
Excellent companyJuly 11, 2025
I had the opportunity to work with Dan Byers and Prompt, courteous and knowledgeable. Attention to my issues was very much appreciated. I highly recommend this company.February 16, 2025
Product was great, their service was phenomenal, and my order was processed and delivered quickly. Definitely would recommend buying online from these guys.August 8, 2024
Ordered MSI San Rio Rustic online and via chat. The process took awhile with back and forth communication and pictures exchanged to ensure a good match. Eventually the tiles arrived, undamaged, are installed and match perfectly. The pricing was also reasonable. Satisfied.July 31, 2024
Everything was fantastic.July 31, 2024
The ordering was very easy from their website. The product they shipped was great. I will definitely purchase from them in the future.July 30, 2024
If I could give negative stars I absolutely would. This was the worst experience I have had in purchasing from a supplier in the 20+ years I have been doing so.July 30, 2024
I gave Tilesbay 4 stars because the price and helpfulness of the sales people was very good but the delivery had some issues. Initial delivery: the good - delivery was on time, the bad - only half my order was delivered. The follow up delivery: the good - the balance of the order was delivered later the same day, the bad - the delivery truck went to the wrong street. Replacement stones for chipped/cracked stones: the good - I was able to get authorization to exchange the cracked/chipped stones, the bad - there was limited selection of replacements and I did the exchange in the warehouse parking lot.July 30, 2024
I never received the "Cafe Noce 1x1 Glass Stone Blend" with my order and was told by tilesbay that they were not in stock. Would you please check and see if I was refunded for for these undelivered items?May 9, 2024
The tile I agreed to purchase from a random selection of the lot was a completely different color than I received. Nowhere close to the picture you sent of what I approved. When I called to complain and wanted to return for the tile I approved, I was told pretty much too bad, we are not replacing it. Even when I explained that the time was a completely different color that what I approved. Customer service rep acted like they didn’t even want to talk to me about it and was told you were not going to replace it. So I received a shipment of tile I could not use to match my existing tile and ended up throwing that entire order away and had to search elsewhere where customer service really helped me to find tile that matched. You have the worst customer service I’ve ever had to deal with! Warning to all buyers-BEWARE OF THIS COMPANY WHO COULD CARE LESS IF THE CUSTOMER GETS THE CORRECT PRODUCT!May 2, 2024
Beautiful tile but half of the pieces were broken when delivered.May 2, 2024
The majority of the tiles are good quality and well graded. Unfortunately, they are less than 12 inches, but for the price still overall a good deal.January 5, 2024
The folks at Tilesbay were beyond helpful with all my questions. We needed to replace some slate tile so making sure we chose the right one to match was key. Once we knew the right one to purchase, ordering and shipping went super quick. We're fortunate to be about 2hrs away from one of the warehouses; tiles arrived in about 2-3 days in great shape and well wrapped. Highly recommend Tilesbay!January 3, 2024
We were SO very happy with our order from Tilesbay and VERY impressed with your company in general!! Your website was very easy to use and our order was handled efficiently. We were kept up to date with the progress of our delivery and it arrived in a very timely manner. The delivery itself was wonderful as it was communicated to us along the way and came to our house exactly when promised. The driver from XPO (named Lou) was extremely polite, helpful, and considerate in off loading and checking our tiles with us. The tiles arrived in perfect condition and are beautiful!! We were extremely impressed and will certainly recommend your company to friends and contact you for any tile needs we may have in the future. FANTASTIC job!!January 3, 2024
Easy, convenient. Pleasure to work with. Definitely will order againJanuary 3, 2024
Customer service was excellent when we had a delivery issue.November 2, 2023
I ordered 5 crates of Crema Marfil tile and after installation, the floor was stunning. The pattern chosen was inlaid with a hardwood . I was extremely impressed with Tilles Bay and their shipping process. The order was huge and not even one tile was broken shipping from NJ to GA. A job well done.November 2, 2023
The tile is beautiful, just what I was looking for. It was delivered when they said it would be and nothing was broken. I can’t wait to see it installed which won’t be for a few more weeks as we’re building a house, thanks .August 2, 2023
From beginning to end Tilesbay was there helping me with ordering the material sample and walking me through the process. The material was delivered as expected with no issues or damages. The tile was beautiful and made the project look "Awesome" according to the homeowner. I would use this company again. Good price, service and material why look any further.July 3, 2023
The tiles were nice and were as advertised, however, because of the nature of our project we had to order extra tiles. When it was over, we had two boxes, 20 pieces left over, and TilesBay would not allow us to return them. Boo.July 2, 2023
The product was very nice, and was as advertised, however, because of the nature of the project, I had to order extra. I have two full boxes left over and TilesBay would not allow me to return it.July 2, 2023
The tiles were nice and were as advertised, however, because of the nature of our project we had to order extra tiles. When it was over, we had two boxes, 20 pieces left over, and TilesBay would not allow us to return them. Boo.July 2, 2023
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